Food ordering marketplace guide

Build a Yemeksepeti-like food ordering site

Building a Yemeksepeti-like food ordering site is a different business from a single restaurant’s own app: dozens of kitchens are listed by location, the kitchen confirms the order, and a restaurant or platform courier handles delivery. Building a Yemeksepeti-like site without writing code—using Softomi marketplace software—shifts the hard work from software development to the restaurant network and the commission rules.

Restaurant marketplace Menu and variations Platform courier Commission and payouts Delivery zone

What does it mean to build a Yemeksepeti-like food ordering site?

Behind “build a Yemeksepeti-like food ordering site” there is usually not one restaurant’s storefront, but a restaurant marketplace that lists dozens of kitchens by the customer’s location. The platform does not hold the stock; restaurants are the sellers, they manage the menu, and you take a commission—and a delivery fee if there is one—on every order. In the industry this is called an aggregator platform, or building a multi-restaurant food ordering website.

The model does not work like classic e-commerce or a single-restaurant app. An order is not as simple as “in stock / out of stock”: whether the restaurant is open right now, the prep time, the chosen variation (spicy, rare, extra toppings), the delivery radius and who will deliver all have to be clear at the same time. Online food ordering software has to manage kitchen confirmation and zone rules as carefully as the catalog.

Search results often mix up three different things. The first is a restaurant’s own app (an attempt to escape commission). The second is building a Yemeksepeti-like site or a Yemeksepeti-like app and running a multi-restaurant marketplace. The third is Getir-style quick commerce that delivers in minutes from its own warehouse. This guide focuses on the second. For most ventures starting from scratch, the right first step is a restaurant marketplace that does not carry inventory risk.

If marketplace software is new to you, start with what is marketplace software—it will make the food-specific rules on this page easier to follow. For quick grocery and dark-store delivery, see the how to build a Getir-like app and website guide.

Yemeksepeti in numbers: what grew in 25 years?

If you take Yemeksepeti as a model, “Turkey’s largest” is not enough. How the platform grew, when it was sold and where orders come from today all feed directly into your first-release decisions.

2001
Founded — Istanbul
589 M$
2015 Delivery Hero sale
1,7 Mrd
Cumulative orders (25 years)
%96
Mobile order share in 2025
2001

Founded in Istanbul by Nevzat Aydın, Melih Ödemiş, Gökhan Akan and Cem Nufusi. The early years were one city and a limited restaurant network.

2004–2008

According to the company, daily orders rose to a thousand in 2004 and to 10,000 in 2008. European Founders Fund invested in 2008.

2013

Nevzat Aydın reported 2.2 million registered users, more than 10,000 restaurants and about 60,000 orders a day.

2015

As Reuters reported, Delivery Hero acquired Yemeksepeti at a valuation of 589 million dollars. The platform has been part of that group since then.

2019–2022

Banabi quick grocery opened in 2019 and became Yemeksepeti Market in 2022. Mahalle (local shops) launched in 2021. For restaurants without their own courier, the Yemeksepeti Express logistics arm (formerly Vale) grew.

2021

A cyber attack on information systems and a user-data breach were disclosed; the Personal Data Protection Authority opened an investigation. The lesson for a new platform is clear: order data, addresses and payment details must be kept secure from day one.

2025–2026

25th-year figures: a cumulative 1.7 billion orders, 37.6 million users, 13.2 million active users in 2025, and 135,871 partners across 81 provinces. In 2014, 64% of orders still came from the web; by 2025 the mobile share had risen to 96%. The company said it works with about 26,000 active couriers.

The takeaway you should draw from these figures

Between 2001 and 2015 Yemeksepeti deepened first in Istanbul, then across Turkey; reaching 81 provinces did not happen overnight. In 2014 most orders still came from the web. The Yemeksepeti-like app you see today was built for years on a tight restaurant network and a mobile-responsive site. Your first target is not 135,000 partners—it is a delivery promise you can keep in one district, and reorders.

Three models: single restaurant, marketplace, hybrid

The first decision is to separate the three businesses people lump together as a “food app.” Capital need, software scope and the path to customers are not the same.

Criterion Single-restaurant app Multi-restaurant marketplace Hybrid (marketplace + platform courier)
Who is the seller? One business — you own the menu Dozens of restaurants — each is a seller Restaurants sell; couriers are yours or mixed
Revenue Food sales margin (no commission) Commission + delivery/service + featured listing Commission + logistics service fee
Customer pool Your own brand — acquiring customers is expensive Platform brand — restaurant variety attracts demand The same storefront, more standardized delivery
Control over delivery time High — one kitchen Medium — depends on each kitchen’s pace Higher — you set the courier standard
Biggest risk The app is not downloaded, orders do not come Restaurant discipline and commission complaints Courier fixed cost + more complex software
Fit for a first release A single business that already has customers A venture that wants to build a Yemeksepeti-like site After density exists

Practical recommendation

If your search intent is to start a restaurant marketplace, do not commission a single-restaurant app; that path sells an “escape Yemeksepeti commission” story, not a multi-restaurant marketplace. Onboard restaurants in the area as sellers; each business should run its menu and orders from its own restaurant seller panel. Do not force restaurants without couriers onto the system on day one; add a platform courier layer (Yemeksepeti Express style) once density arrives.

Turkey already has established examples of all three models. Single-restaurant channels are the chains’ own apps. On the aggregator-marketplace side stands Yemeksepeti. Delivery in minutes from an owned warehouse is the setup people mean when they say Getir or build a Getir-style food site. The same software core can be used; they diverge on who owns the stock, the kitchen and the courier.

How does a food ordering platform make money?

A single revenue line rarely keeps food delivery alive, because every order carries a concrete kitchen and courier cost. The six lines below are the ones used most often in practice.

Restaurant commission

A percentage taken on every order. When the platform delivers, the rate is usually set higher than on orders the restaurant delivers itself.

Delivery fee

The charge paid by the customer. It can be tiered by distance, time of day or basket size.

Service fee

A small service charge passed to the customer. If it is not written transparently, it damages trust with both the restaurant and the customer.

Featured listing and promotion

Appearing at the top of the list, or a “Joker”-style new-customer discount. After volume exists, this is often the highest-margin line.

Campaign participation

Who funds the discount coupon must be written up front. The 2026 rules forbid forcing a restaurant into a campaign.

Platform courier service

Selling delivery to restaurants that have no courier. Yemeksepeti Express is the well-known example of this layer.

The 2026 transparency rule: it must be part of your software

As of 1 April 2026 the Ministry of Trade requires online food platforms to show the commission, courier, advertising and campaign charges they take from the restaurant line by line in the seller panel. A restaurant cannot be forced into a campaign or ad; a business that refuses to join cannot be sanctioned. Commission calculation was also simplified: if there is no discount, the product price is the base; if only the restaurant discounted, the amount the customer actually paid; on a joint discount, the amount the customer paid plus the portion the platform covered. Anadolu Agency reported this rule—you cannot say “we will add it later” on a new platform; the restaurant seller panel must carry this breakdown from day one.

At the start, keep the table simple with the commission + delivery fee pair. A five-line, hard-to-read invoice deters a restaurant that does not yet trust the platform. Add featured-listing and promotion revenue only after a regular order flow exists.

To see in more detail how these revenue lines come together in a marketplace model, review the examples on how a marketplace site makes money.

Profit per order: the math of food delivery

Write the order math on paper before you start recruiting restaurants. Food platforms usually close not because of the software, but because they notice too late that they lose money on every order. The table is a sample scenario; fill it with your own commission and courier numbers. The percentage here is not an official Yemeksepeti tariff.

Line item 3 deliveries per hour 5 deliveries per hour
Average basket size280 TL280 TL
Platform commission (18%, example)50 TL50 TL
Delivery + service fee from the customer27 TL27 TL
Gross revenue per order77 TL77 TL
Courier cost (135 TL hourly total)-45 TL-27 TL
Payment-provider commission (2.5%)-7 TL-7 TL
Share for cancels, wrong orders and packaging-8 TL-8 TL
Contribution margin per order+17 TL+35 TL

The only difference between the two columns is density: the same courier makes 5 deliveries in an hour instead of 3. In food, density does not come from a marketing budget—it comes from a tight zone + short kitchen wait. Three orders in the same neighborhood outperform three orders spread across three districts by a wide margin. In a shopkeeper complaint that reached the Ombudsman Institution, commission plus carriage was claimed to hit 32% together, and 60% with extra fees; that is not an official tariff, but it shows how sensitive the restaurant side is. Whatever your rate, the restaurant seeing every line in the panel is, as of 2026, both a trust issue and a regulatory one.

The food-specific trap: kitchen time keeps the courier waiting

In grocery the product is already on the shelf; in food it has not been cooked yet. Sending the courier too early means waiting; sending too late means a cold meal. That is why the software must keep prep time + travel time as separate fields. “Let’s add more cities first” also scales the loss if you are already losing money per order. The first goal is a positive contribution margin in a single neighborhood.

  • Take the minimum basket seriously. A single portion plus a distant address will not cover courier cost.
  • Grow the basket. Drinks, extras and menu suggestions are the most natural basket-building tools in food.
  • Manage peak hours. The 12:00–14:00 and 18:00–21:00 windows decide the entire courier plan.
  • Measure cancel and “unavailable” rates. An item that appears on the menu but is not in the kitchen loses both the courier and the customer.

How do you set up the delivery zone and kitchen time?

In classic e-commerce the address comes at checkout. In food ordering the address is the first step: which restaurants are listed, the minimum basket, the delivery fee and the promised time all depend on the address. On top of that, each kitchen adds its own prep time.

A zone and restaurant definition should carry at least these seven facts together:

  • Zone boundary: An area drawn on the map or a list of neighborhoods. Orders outside the boundary must not be accepted.
  • Restaurants that serve the zone: If more than one kitchen serves the same address, the ranking rule (distance, rating, prep time or paid featured listing).
  • Open/closed and opening hours: Taking an order from a closed restaurant is the most common cause of cancellation.
  • Promised prep time: How long the restaurant needs after accepting the order before it is ready for handover. That time is what triggers courier assignment.
  • Minimum basket and delivery fee: A tiered tariff by zone and time of day.
  • Estimated delivery time: Prep plus average travel. An inflated time promise is the most expensive mistake.
  • Menu variation: Spicy, rare/well done, extra toppings, items to leave out. In food ordering these are not a “stock field”—they are the order itself.

The concrete advantage of starting small

For the first release, 3–5 neighborhoods in a single district and 15–25 restaurants are enough. “We serve the whole city” sounds good; a delivery time you cannot keep will not bring that customer back. You can only learn the pace differences between kitchens in a tight zone.

Can you build a Yemeksepeti-like site without writing code?

When people say “build a Yemeksepeti-like app,” agencies often pitch a from-scratch Flutter or React Native build. Restaurant agreements, the commission table and courier rules take as long as the software. A ready food delivery app stack compresses the code into weeks and leaves you with the kitchen and zone work.

Custom software from scratch

  • 6–18 months; iOS, Android, customer, restaurant, courier and admin panels
  • A starting cost in the hundreds of thousands of lira
  • Permanent dependence on a technical team
  • Payouts, KVKK and maintenance sit with you
  • Spending a large budget before you test the market

Ready marketplace infrastructure

  • Go live in weeks
  • A markedly lower launch budget
  • Restaurant, order and delivery from the panel
  • Proven payment and payout flows
  • Fast iteration against real order data

What matters is that the stack you choose actually covers food operations: restaurant application and approval, menu variations, order-status flow, commission and payouts, cancel/refund, audit logs. To see how the panels work in practice, watch our training videos.

Review the demo now for your food ordering marketplace project

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Minimum feature set for an MVP

The first release is not about covering every feature. It is about one order flowing cleanly from the restaurant to the customer. The six headings below form the core of a food delivery app.

Restaurant seller panel

  • Application, documents and approval flow
  • Opening hours and open/closed status
  • Commission and breakdown per seller
  • Order accept and prep screen

Menu and variations

  • Category, photo, price
  • Options: spicy, cooking, extras
  • Delist items that have run out
  • Bulk menu upload (Excel/CSV)

Order flow

  • Confirmed, preparing, on the way, delivered
  • Restaurant reject and timeout rules
  • SMS / email notification to the customer
  • History and reorder

Payments and payouts

  • Commission and deduction calculation
  • Cancel / refund offsets
  • Restaurant balance report (transparent)
  • Pay at the door + PayTR / iyzico

Courier and delivery

  • Restaurant courier or platform courier
  • Assignment, status, delivery confirmation
  • Zone matching
  • Prep and travel-time log

Trust and audit

  • Transaction records and audit trail
  • Restaurant and menu moderation
  • Fake-order / fraud checks
  • KVKK: address and payment data

Features you can defer in the first release

Second-by-second live map tracking of couriers, automatic routing, personalized recommendations, loyalty points, meal cards (Sodexo/Multinet) and a native app. None of these will stop you taking the first 100 orders; all of them will delay the project by weeks.

Who will deliver? Three courier models

Yemeksepeti runs both the restaurant’s own courier and the platform courier (Express) in the same ecosystem. A new platform has three reasonable options; you do not have to stand all of them up on day one.

1

The restaurant delivers itself (easiest for an MVP)

Most neighborhood restaurants already have a motorcycle courier. The platform runs the order and payment; the restaurant handles delivery. You carry no fixed cost; in return time and packaging quality vary from restaurant to restaurant.

2

A platform courier pool (Express style)

To onboard businesses without a courier and to standardize delivery time. Standing this up before you cross the density threshold is the fastest way to burn money on idle courier wages.

3

Contract courier firm / 3PL

A per-order cost instead of a fixed cost. That reduces risk when demand is lumpy; in return you hand over part of your margin. The software still has to keep assignment and delivery records.

Whichever model you choose, the software needs the same facts: whose courier has the order, what the status is, how long prep took, how long it stayed on the road. A delivery time you do not measure cannot be improved. Make sure those records work before you add a Yemeksepeti Express-style layer.

Website or mobile app—which should come first?

Yemeksepeti’s 2025 figures said 96% of orders came from the mobile app. In 2014, 64% of orders still came from the website; the ratio flipped over the last decade. Even the platform itself grew on the web first. Building a food ordering app is the right long-term move; it is not required as the first step.

Criterion Mobile-responsive site (PWA) Native mobile app
Time to launchWeeksMonths + store review processes
CostLow — one codebaseHigh — separate iOS + Android maintenance
Reaching the first orderInstant via a shared linkA download barrier exists
Notifications and reordersLimited but enoughStrong — an advantage for loyalty
Recommended timingFirst releaseAfter a regular order flow exists

The practical sequence is this: first open a mobile-responsive food ordering website, take real orders with neighborhood restaurants, and see how many customers come back in 30 days. Building a food ordering app comes after that data; otherwise store accounts and maintenance cost get tied to a model you have not tested yet.

A 10-step launch plan

The sequence below is written to start in a single neighborhood and reach a scalable food marketplace. The order of the steps matters: each one reduces the risk of the next.

1

Narrow the zone

One district, 3–5 neighborhoods. Prefer an area where you can reach the shopkeepers and where lunch and dinner density is high. This decision affects the project’s odds more than the other nine steps combined.

2

Set the kitchen mix and the time promise

Doner, pizza, home cooking, dessert: which kitchens will be on the first storefront? And how many minutes are you promising? Promise a time you can keep. Keeping a 40–50 minute promise is worth more than a broken 20-minute one.

3

Solve unit economics on paper

Calculate contribution margin per order before you start the software: average basket, commission, delivery fee, courier and payment commission. If the number is negative, fix the model first.

4

Convince the first restaurants face to face

Talk to 15–25 restaurants in the area. Offering the first sellers a discounted commission—or a commission-free period—is the most effective tool. Build supply before you build software.

5

Put the commission table in writing and make it transparent

Commission, courier fee, who pays for campaigns, payout day, cancel offsets. The 2026 rule already requires these to appear line by line in the seller panel. Unclear fees are why a restaurant leaves at the first chance.

6

Define zones, menus and prep times

For each neighborhood: restaurants, minimum basket, delivery fee, opening hours and kitchen prep time. A variation menu (spicy, extras) must work from day one; patching it later increases order errors.

7

Set up the payment and payout flow

Choose PayTR or iyzico with sub-seller payout support; do not turn off pay-at-the-door. The restaurant seeing its balance and deductions in the panel is the foundation of trust.

8

Choose a courier model and measure time

Restaurant couriers are enough in the first phase. Add a platform courier after density arrives. Log every order’s accept, prep and delivery time from day one.

9

Do a controlled launch

Start with a limited restaurant set and a single zone. In the first 100 orders, find the bottleneck: a menu error, a late accept, or a cold delivery? Fix the problems before you increase the number of zones.

10

Replicate only the zone that makes a profit

Once you reach a positive contribution margin in one neighborhood, copy the same setup to the next one. Growth is copying a profitable template; scaling an unprofitable template scales the loss.

Which metrics should you track?

Food delivery does not need complex reports. Watching these four metrics regularly in the early period will steer most of your decisions.

Restaurant accept and prep time

Minutes to accept the order and time out of the kitchen. A late accept is the start of a cold delivery and a cancellation.

Delivery time (average and slowest 10%)

Look at the slowest orders, not the average. Customer loss happens in that tail, not in the mean.

Reorders and basket size

How often the same customer comes back in 30 days matters more than the cost of a new customer. Watch basket size and contribution margin together.

Cancel, reject and “unavailable” rate

Restaurant rejects, items that appear on the menu but are not in the kitchen, and customer cancels. This is the most direct signal of restaurant discipline.

Track these four metrics in the same table every week. If order count is rising while contribution margin or accept speed is falling, it is time to pause growth and review the restaurant and zone setup.

We cover what must change in the stack as order volume grows on the high-volume marketplace software requirements page.

What drives the cost of building a Yemeksepeti-like site?

There is no single answer to “how much does it cost to build a Yemeksepeti-like site,” because the largest line is often operations, not software. The four factors below shape the budget directly.

The model you choose

A single-restaurant app and starting a restaurant marketplace are not the same budget. The multi-seller model adds seller approval, commission, payouts and moderation; in return you do not carry inventory risk.

Delivery operations

Will the restaurant, the platform or a contract firm handle the courier? Your own courier team creates a fixed cost and, at low volume, is the fastest way to burn money.

Integrations

PayTR / iyzico, maps and address, SMS, and later meal cards. Every extra integration shows up in the budget as development and testing.

Website + app scope

A mobile-responsive site only, or iOS and Android as well? An app adds ongoing maintenance and store-management load on top of development.

Custom software from scratch often starts in the hundreds of thousands of lira, while ready online food ordering software lets you start a market test in the first zone in weeks, on a much smaller budget. Put most of the budget into winning restaurants and the first customer experience, not into the software.

For a line-by-line budget breakdown and timeline, see from-scratch software cost and planning.

To see how the panels and admin flows work, browse our 37+ training videos.

Learn marketplace operations step by step with 37+ training videos

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Frequently asked questions

Do I need a developer team to build a Yemeksepeti-like site?

No. With ready-made multi-vendor marketplace software you can set up the restaurant seller panel, menus and variations, order confirmation, payments and payouts, and delivery-zone rules from the admin. You typically need developers only for custom courier routing, kitchen-display (KDS) integration or a custom campaign engine. The critical factor is not headcount—it is a tightly scoped MVP and written commission rules.

How much does it cost to build a Yemeksepeti-like site?

Software is not the only cost driver. Whether you are building a single-restaurant app or a multi-restaurant marketplace, who runs delivery (the restaurant or the platform), whether you need a mobile app, and which payment integrations you add all move the budget. Custom development often starts in the hundreds of thousands of lira, while a ready stack lets you start a market test in one district on a much smaller launch budget.

Is a single-restaurant app the same as a Yemeksepeti-like site?

No—and mixing them up is one of the most expensive mistakes. A single-restaurant app is the channel a business uses to take orders from its own customers; it pays no commission, but it also has to grow the customer pool alone. Building a Yemeksepeti-like site means dozens of restaurants competing on one storefront, with the platform setting commission and delivery rules. The software and operations needs are different.

Do I need a mobile app to build a Yemeksepeti-like product?

In the long run the mobile experience is decisive: Yemeksepeti’s own 2025 figures said 96% of orders came from the mobile app. Even so, commissioning native iOS and Android as v1 is the wrong sequence for most projects. Starting with a mobile-responsive site or PWA, then investing in an app after a reorder rate exists, is lower risk.

What should the restaurant seller panel cover in the first release?

Menu and prices, item options (spicy, rare, extra toppings), open/closed status and opening hours, accept/reject orders, prep time, marking items out of stock, and a payout breakdown. Given the 2026 transparency rules, the restaurant should also be able to see commission, courier and advertising line items one by one from day one.

Should the restaurant or the platform handle delivery?

For an MVP the easiest path is restaurants that already have a motorcycle courier handling delivery. A platform courier pool (Yemeksepeti Express style) both standardizes time and lets you onboard restaurants without couriers—but only after density exists. A hybrid model needs software that can run both at once: every record must show which courier type fulfilled the order.

How should I set the commission rate?

There is no single “right rate”; it depends on who delivers, who funds promotions and the basket size. Public complaints have claimed commission plus delivery together reaching the 30% range, and higher with extra fees; do not treat those as an official tariff. As of 1 April 2026, platforms must show every charge line by line in the seller panel and must not force restaurants into campaigns—that is part of the Ministry of Trade rules. Your software should carry that transparency from day one.

Is building a Getir-style food site the same as the Yemeksepeti model?

Both are food delivery, but the operations differ. Yemeksepeti’s core is an aggregator marketplace that connects a restaurant’s kitchen and menu as a seller. In Getir-style quick delivery, time is measured in minutes and who holds the stock and does the picking comes first. They can sit on the same software core; the order flow, kitchen prep time and delivery promise must be designed separately.

How can a new platform compete while Yemeksepeti already exists?

Not by racing across 81 provinces and hundreds of thousands of partners. The realistic path is a tight area (a few neighborhoods), a storefront built around that area’s kitchens, more transparent commission and a delivery time you can keep. A broken “20 minute” promise loses more customers than an honest 40–50 minutes. The first goal is not city count—it is the reorder rate in that neighborhood.

Which payment stack can I use, and how do restaurant payouts work?

In Turkey, providers such as iyzico, PayTR and Paynet support marketplace-style sub-seller payout distribution. Cash or POS at the door is still common in food orders; turning it off from day one costs conversion. What matters is writing the commission, delivery split, and cancel/refund offset rules up front—and letting the restaurant see its balance transparently in the panel.

For more questions, you can also visit the Frequently Asked Questions page.

Which package fits?

There are two main paths for the model on this page. Compare the packages by the number of zones, the number of restaurants and the order volume you are targeting, and start with the right scope.

Entry-level packages

For projects that want to start fast in a single zone with a limited restaurant set.

  • Setup and the core order flow
  • Onboarding the first restaurants to the panel
  • Growing the operation step by step
View packages

Advanced packages

For multi-zone, high-volume projects that need integrations.

  • Advanced processes and integrations
  • Detailed reporting and audit
  • High order-volume targets
View packages

Building a food ordering site without writing code—using Softomi marketplace software—and running restaurant operations from the panel is possible. After you pick a package the process continues as setup, panel settings, delivery zones, onboarding restaurants and payment integration. Leave a demo request to talk through your project, or call us directly.

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