DHL Integration for Marketplace E-Commerce

How is DHL integrated for a marketplace model?

Incoming orders appear in the seller (store) panel. The seller prepares the product and taps «Generate barcode» in the panel. The barcode includes the customer's name, address, and phone, plus seller details.

The seller can print the barcode and attach it to the package, or provide the barcode number to DHL when handing over the shipment.

When the carrier collects the parcel, the status becomes «Shipped». When DHL delivers to the customer, the status becomes «Delivered». Delivery starts the secure e-commerce (GET) flow and seller panels move to «Pending customer confirmation».

Returns process

If the customer wants to return within 14 days, they create a return request in their panel. The seller sees it, approves the return, then taps «Create return barcode» and sends the customer the barcode to use when returning the item.

The barcode again includes customer and seller details. The customer hands the product to DHL using that number. DHL delivers the item to the seller's address.